Insignia Marketing research confirms opportunity for Indigenous tourism to grab more market share due to COVID-19

COAST SALISH TERRITORY (Vancouver, BC) – With the COVID pandemic shifting travel domestically in 2020 and more than likely also for 2021, Indigenous tourism businesses can significantly grow their local Canadian traveller base, according to a study by Insignia Marketing Research.

The Indigenous Tourism Association of Canada (ITAC) commissioned Insignia earlier this year to conduct a study aimed at understanding both the relevance and potential relevance of Indigenous tourism and cultural experiences within the domestic travel market. The survey’s findings show that COVID-19 disruption has created an unprecedented, industry-wide opportunity for Indigenous tourism and cultural experiences.

Conducted in August, the market research noted that COVID has induced travel-related attitudinal and behavioural shifts that have made Indigenous experiences more favourable to the Canadian domestic visitor. The study also determined, however, that Indigenous tourism experiences were not yet top of mind with travellers who were now turning to explore Canada, while international borders remain closed.

Together, these findings indicate that the ideal time is now to leverage these shifts by supporting and showcasing ITAC and its members. This supports the need to continue rolling out a comprehensive domestic awareness and education campaign – leveraging the launch of Destination Indigenous and this summer’s Escape From Home marketing campaign – as originally outlined in ITAC’s four-year, $50 million Strategic Recovery Plan presented in March.

“Although COVID-19 has been devastating to our Indigenous tourism operators, as it has been for most tourism operators across Canada, it is heartening to know that the demand among local travellers has grown for Indigenous tourism experiences,” says Keith Henry, ITAC’s President and CEO. “In the past, Indigenous tourism has been a huge draw for international visitors but domestically we have been overlooked. COVID-19 has caused a shift in people’s attitudes toward travel; what they are looking for in a destination or experience is more aligned with the authentic, down-to-earth, mindful experiences that our members offer across the country.”

With the report finding that travellers believe that Indigenous experiences can outperform non-Indigenous ones and that they are actively searching for “hidden gems”, the biggest obstacle is many travellers do not have a clear idea of what Indigenous tourism and cultural experiences are or where/how to find them. These findings will be of great help to our marketing department for our upcoming consumer campaign, which will again inspire locals and Canadians to travel and learn about Indigenous people and experiences.

It is in that spirit ITAC has put forth requests for federal and provincial funding to support the Strategic Recovery Plan to respond, recover and rebuild the Indigenous tourism industry across Canada to levels experienced in 2019 by 2024. “It is critical that the Government of Canada support our full Recovery Plan to be able to train, educate and execute on key items within the research as this will be vital for the survival of our industry,” says Henry. Until then, ITAC will continue to advocate for Indigenous-led solutions and stimulus funding that can save the Indigenous tourism sector from collapse, help it recover and develop resilience against further impacts from COVID-19.

On Friday, October 30th at 10:00 AM PDT / 1:00 PM EDT, Henry will be hosting an informative webinar presentation on his personal Facebook Live Account discussing the latest Insignia Marketing Research findings: the perceptions of Canadians towards Indigenous tourism and the opportunity for the industry. Henry will welcome Lydia Zorn, Co-founder and Partner of Insignia Marketing Research Inc., to present the results. Watch the webinar presentation on Henry’s Facebook Live Account here.

The Insignia Marketing Research summary can be viewed here; the full report can be viewed here.

To view all of ITAC’s communications around COVID-19 and the resources available, click here.

About the Indigenous Tourism Association of Canada
The Indigenous Tourism Association of Canada (ITAC) is the lead organization tasked with growing the Indigenous tourism industry across the country.  Inspired by a vision for a thriving Indigenous tourism economy sharing authentic, memorable and enriching experiences, ITAC develops relationships with other groups and regions with similar mandates. By uniting the Indigenous tourism industry in Canada, ITAC works to enable collective support, product development, promotion and marketing of authentic Indigenous cultural tourism businesses in a respectful protocol.  Prior to 2020, Indigenous tourism was outpacing Canadian tourism activity overall, and international demand for Indigenous experiences was at an all-time high. Due to COVID-19, ITAC recently released a report on the financial challenges facing Indigenous tourism operators and recommended stimulus solutions. As well, a 2020-2021 revised action plan focused on sustaining Indigenous tourism in the face of COVID-19 was released in March.

Media Contacts
Nicole Amiell, Beattie Tartan

Keith Henry, CEO
Indigenous Tourism Association of Canada

French media requests
Sebastien Desnoyers-Picard, Chief Marketing Officer
Indigenous Tourism Association of Canada